Legal

Privacy Policy

Last updated: March 23, 2026

Cued ("we," "our," or "us") operates an AI-powered fitness coaching service delivered via SMS. This Privacy Policy explains how we collect, use, and protect your information when you use our service.

Information We Collect

When you sign up for Cued, we collect the following information:

• Account information: name, phone number, age, gender
• Body and fitness data: height, weight, body fat percentage, fitness goals, experience level, injuries, and dietary preferences
• Schedule and lifestyle data: wake time, bedtime, workout schedule, occupation, stress level, sleep quality, and activity level
• Conversation data: all SMS messages exchanged between you and your AI coach, including workout logs, meal responses, and daily check-ins
• Wearable data: if you choose to connect a wearable device (Apple Watch, Oura, Garmin, Whoop, Fitbit), we may receive health and fitness data including heart rate, HRV, sleep duration, sleep stages, and activity metrics

How We Use Your Information

We use your information to:

• Provide personalized workout plans, meal suggestions, and coaching check-ins via SMS
• Track your progress and adapt your training and nutrition over time
• Improve our AI coaching quality and service
• Communicate with you about your account and our service
• Comply with legal obligations

SMS Messaging

By signing up for Cued, you consent to receive recurring SMS messages from us at the phone number you provided. Message frequency varies but is typically 5-8 messages per day. Message and data rates may apply depending on your mobile carrier and plan.

You can opt out of SMS messages at any time by replying STOP to any message. After opting out, you will receive a confirmation message and no further SMS coaching messages will be sent. To resume service, reply START or contact us.

For help, reply HELP to any message or contact us at the email below.

Data Sharing

We do not sell your personal information. We do not share your personal information with third parties for their marketing purposes. We may share limited data with:

• Service providers: Twilio (SMS delivery), Anthropic (AI processing), and hosting providers, solely to operate the service
• Legal requirements: if required by law, court order, or government request
• Safety: if we believe disclosure is necessary to protect the safety of any person

Data Retention

We retain your account and conversation data for as long as your account is active. If you cancel your account or request deletion, we will delete your personal data within 30 days. Some data may be retained in anonymized form for service improvement.

Data Security

We use industry-standard security measures to protect your information, including encryption in transit and at rest. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of SMS messaging at any time

To exercise any of these rights, contact us at the email below.

Children's Privacy

Cued is not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn that we have collected information from a child under 16, we will delete it promptly.

Not Medical Advice

Cued provides fitness and nutrition coaching for informational purposes only. Our service is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider before starting any exercise or nutrition program, especially if you have pre-existing health conditions, injuries, or are pregnant.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you via SMS or by posting the updated policy on our website. Your continued use of the service after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

hello@cued.fit